SECTION 1 - SATISFACTION GUARANTEE
We have a 30-day Satisfaction Guarantee during which a customer may return an item that is undamaged, unworn, and unused.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Some items are not eligible for return or refund, unless damaged or defective (refer section 2):
- Jewelry including pendant necklaces;
- Custom-made items, such as clothing altered to fit customer's requirements;
- Personalized items, such as engraved jewelry.
SECTION 2 - DAMAGED OR DEFECTIVE ITEMS
We will provide a return/refund policy for any damaged or defective items as long as any claims are placed within 5 days of the item being received.
If 5 days have gone by since your order was delivered, unfortunately we cannot accept claims for damaged or defective items, or offer you a refund or exchange.
To place a claim for a damaged or defective item, send a photo of the item to firstname.lastname@example.org
Damaged or defective items must be returned up to 14 days from the date the order was delivered.
SECTION 3 - INCORRECT ITEMS RECEIVED
If you have been sent the incorrect item/s, this must be reported within 5 days from the date the order was delivered.
A photo showing the items must be sent to email@example.com
SECTION 4 - RETURN POLICY (ALL RETURNS)
To complete your return, we require a receipt or proof of purchase.
To get your return underway, please email firstname.lastname@example.org
Please do not send your purchase back to the manufacturer. You must first contact email@example.com to request a Returned Material Authorization (RMA) number. Write the RMA number on the shipping label of each package to be returned.
We do not reimburse shipping costs to return an item.
Return packages with insufficient postage will not be accepted.
Products must be returned and received by us in original condition. We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the package.
We are not responsible for exchanges/replacements lost, damaged, or for stolen packages or delays in package arrival by the shipping provider (e.g. The US Postal Service).
SECTION 5 - REFUNDS & EXCHANGES
Once your return is received and inspected, if approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact firstname.lastname@example.org
If you need to exchange an item, contact us at email@example.com
Exchanges are dependant on available stock, and if no replacement is available you will be offered a refund.
We are not responsible for exchanges/replacements lost, damaged, or for stolen packages or delays in package arrival by The US Postal Service (USPS).
SECTION 6 - CANCELLATION POLICY
Changes and cancellations must be notified within the same day as purchase (i.e. by midnight EST).
Once your order has been processed, you need to await delivery then return the item(s) to be eligible for a refund.