MADE IN USA. MADE WITH PRIDE.

FAQ

Where are the products made?

We are proud to support strong communities and keep jobs in America. 

Each item is handmade with love in the U.S.A, by American craftsmen (and women!).

How do I place an order?

After deciding on a product and selecting options, such as sizing and color, press the Add to Cart button, then Proceed to Checkout.

If you are buying multiple products, click the Cart icon at the upper corner of your screen then Proceed to Checkout.

How much does it cost for shipping?

The Standard Shipping costs are as follows:

1 item $5.95
2 items $10.45
3 items $14.95
4 or more items $19.95 (flat rate)

What Payment Methods do you accept?

We accept payment by Credit Card, Debit Card and PayPal.

Credit Card payments are processed by PayPal's secure payment gateway. If paying by Credit or Debit Card, a PayPal account is NOT required.

Alternatively, you can pay via Sezzle in four easy instalments. 

Select to pay by Sezzle at checkout. You'll go through Sezzle's 1-minute sign up process without having to leave checkout. We will process and ship your order right away, and you will have 6 weeks to pay.

For more information about paying by Sezzle, click here

Will I receive any order confirmation after placing an order?

Yes, an order confirmation and summary will be sent to you right after you have placed your order.

We will also keep you updated frequently on your order status.

How do I track my order status?

You can track your order status by pressing the View your Order button, found in your order confirmation email

You'll also receive a message with tracking information once your order has shipped.

If you don't receive the email, please check your spam folder, and then send us a message using the Contact button at the bottom of this page so we can assist you.

I haven't received my order confirmation?

As soon as your order is placed we send out an automatic Order Confirmation message, via email or sms, depending upon what contact details you provided us.

Once your order is shipped (sent out for shipping), you will receive another message with Shipping Confirmation.

If for some reason, you did not receive a message, please check your email spam folder and that you entered the correct contact details, without any typos.

If you still can't find anything please send us an email using the Contact button at the bottom of this page and we'll take a look at it for you.

Where are items shipped from?

Items are shipped directly to you from the craftsmen (and women!) in different parts of the U.S.A.

When will I receive my order?

Orders are processed daily, at midnight EST (Eastern Standard Time, United States). Fulfilment times vary slightly by courier and destination country.

For more information, please visit our Shipping page.

Can I change or cancel my order?

Yes, but you must contact us right away.

Changes and cancellations must be notified within the same day as purchase (i.e. by midnight EST).

The tracking site says my order has been delivered, but I haven’t received it yet?

If your package has been delivered but you haven't received it, please urgently contact your local Post Office to let them know, and request their assistance in recovering the package.

While we will provide all assistance we can to help you to recover your package, we are not responsible for missing or stolen packages once the tracking indicates that delivery has been made.

My order was Returned to Sender, what should I do?

In the event that packages are returned to us, please notify us immediately so we can verify your address and arrange to resend it.

I didn't receive my full order, is that normal?

The missing part of your order may be enroute to you in a separate package.

Items are shipped to directly from the craftsmen (and women), in different parts of the U.S.A..

We ship some items separately, to make sure you receive all items in the fastest possible time.

If think part of your order is missing, please send us a message using the Contact button at the bottom of this page so we can look into it for you.

I received the wrong item, what should I do?

If the item you received is not what you ordered, we are happy to replace the item for you.

Please notify us immediately at helpdesk@you-had-me-at-camo.com with a photo of the item you received.

For more information, please visit our Refunds & Replacements page.

I received a damaged/defective item, what should I do?

If the item you received is damaged or defective, we are happy to send you a replacement.

Please notify us immediately at helpdesk@you-had-me-at-camo.com with a photo of the item you received.

For more information, please visit our Refunds & Replacements page.

Can I return my order?

We have a 30-day return policy during which time you may return an item that is undamaged/unworn/unused, for a refund or replacement.

If you would like to return an item, please send us a message using the Contact button at the bottom of this page so we can send you instructions.

For more information, please visit our Refunds & Replacements page.

Why haven't I received my refund yet?

If you have been notified that your refund has been processed, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is returned to you account.

If you’ve done all of this and you still have not received your refund yet, please contact our helpdesk using the Contact button at the bottom of this page. 

If you didn't find what you were looking for...

Send us a message using the Contact button at the bottom of this page.